Refund policy

External - Aesthetic Defects

Customer is obliged to unpack and unpack products upon receipt to confirm the absence of external, aesthetic defects, and in case they exist, is entitled to refuse the receipt of the item and return it to the distributor otherwise to announce the existence of aesthetic defects within seven ( 7) calendar days from the receipt of the item while in case of expiration of this deadline, it loses all relevant rights and it is considered that the aesthetic defect was caused after delivery. Sweet Stuff is obliged in a short time to replace this item with another, without the external defect. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.

This term does not apply to sales of items from physical stores when the item is delivered to the physical store, so the item is opened and checked upon delivery by the customer. However, it applies proportionally to sales from physical stores when the delivery is defined by sending the item to the buyer's home.

Returns of products charged by SweetStuff

Product returns are charged to Sweet Stuff:

  1. In all cases where other than sold, by type or quantity.