Shipping Policy

1. Application This Agreement covers exclusively any sale of products through the website www.sweetstuff.gr. Every user who enters and uses the services of the online store is considered to consent and unconditionally accepts the terms expressed herein, without exception. If a user does not agree with these terms, he must abstain from using the online store and from any transaction with it. With the access, promotion or use of any Services, and with your individual responsibility knowing the sanctions, provided by the provisions of par. 6 of article 22 of Law 1599/1986, "Anyone who knowingly declares false facts or denies or conceals the truth with a written responsible statement of Article 8 is punishable by imprisonment of at least three months. If the perpetrator of these acts intended to claim for himself or another property benefit by harming a third party or intended to harm another, he is punishable by up to 10 years in prison. your jurisdiction, and you agree to be bound by and subject to the Terms of Use. In connection with the above you also declare and guarantee that you have the right and authority to agree and commit to these Terms of Use. Sending your order implies acceptance of this Agreement and all its terms. 2. Orders / Contract Orders must be received online from the website www.sweetstuff.gr or by phone from the call center 2463054405. Your online order is considered received by "Sweet Stuff" from the moment you receive the relevant information marked "In progress" ». Order status updates appear on the user's screen and are emailed to the user's registered email address. Your order is considered binding when in the order status there is the indication "Completed" or "Sends". The status of the order is updated when changes occur during the management of your order. You must check your listing and notify "Sweet Stuff" immediately (no later than 1 hour from the date of receipt of an electronic notice marked "In progress" in writing for any error, otherwise the information in your listing will apply in this Convention. Before sending the Order Form, you have been informed of the following information: - The listed prices of the various products that are displayed on the pages of the website include the legal VAT. - The prices of the online store are subject to change at any time without notice. - The indication "Deal" or "Hot Deal" means that the specific product is on offer for a limited time. The offer expiration time is displayed in the product tab. A "Deal" or "Hot Deal" type offer may expire before its preset time, in case of stock depletion.

- "Sweet Stuff" does not bear any responsibility and does not cover differences in the prices of products purchased from a physical store "Sweet Stuff" and the customer found out afterwards the existence of a lower price in its online store or vice versa. - The various product offers are valid until stocks are exhausted. In case of low / limited availability of product stock that has been offered, "Sweet Stuff" reserves the reasonable right to execute the relevant orders based on the satisfaction of as many of its customers as possible, ie orders registered by different / separate users. "Sweet Stuff" strives to provide you with high quality services on a daily basis. "Sweet Stuff" in good faith, is not responsible and is not liable for any errors in features, photos and product prices listed on the website www.sweetstuff.gr and can not guarantee that there will be no errors for any reason during import and / or updating the characteristics and / or price of a product. In the context of good faith and for your own protection, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact the Customer Service Department at 2463054405 from a landline or mobile or by sending an e-mail to sweetstuffsas@gmail.com. "Sweet Stuff" provides you with the opportunity to order the products that are available through its online store and pick up the products at your door from the cooperating courier companies in Greece. This option is provided to you under the following terms and conditions: - You must have already provided on the website of "Sweet Stuff" the necessary information to verify your identity (ie name, email address, contact phone number, Username and Password). - In case it is found that a user abuses this feature provided by "Sweet Stuff" (eg repeated order of items through the online store and non-receipt of them by the courier, etc.), the " Sweet Stuff "may reject and refuse the order of the user in question.

3. Order cancellation You can cancel your order at any stage of completion by calling 2463054405 from landline and mobile or by email at sweetstuffsas@gmail.com. Depending on the progress of your order, we will inform you about the options you have. 4. Delivery / Ownership / Risk The products can be sent to you anywhere within the Greek Territory. The products will be sent to the place you have indicated to us in the Order Form by courier service or postal service. In areas where it is not possible to send your order through the courier service, the shipment will be made through the Hellenic Post Office at the time of shipment provided by the Hellenic Post. Shipments will be made daily and Saturday, except Sundays and holidays (local and not). "Sweet Stuff", subject to condition 8, will make every effort to send you the products within 1-3 working days (Monday to Friday). In case some of the products are not immediately available and provided that they can be ordered from the suppliers of "Sweet Stuff", the delivery time is set at approximately 5-20 working days (Monday to Friday) depending on the category of the product. The place of delivery is mentioned in the "Order Registration". Ownership of the Product is transferred after full payment, while the risk is transferred upon delivery. 5. Product Warranty For the sending and confirmation of each order in "Sweet Stuff" or in its online store www.sweetstuff.gr, you must read and accept in addition the content related to the provided or not guarantees, in the guarantee section, which you will find in the description of each product within the online store www.sweetstuff.gr. By proceeding with the ordering or purchasing process from the "Sweet Stuff" store, you confirm that you have read and accepted all the terms, procedures and explanations mentioned in this text and in the references made within it.

5.1 Seller Liability for Real Defects or Lack of Agreed Properties In case of liability of "Sweet Stuff" for a real defect or for lack of agreed quality of the product ("legal guarantee"), the buyer is entitled at his choice a) to demand, without charge, the correction or replacement of the product with another, unless such action is impossible or requires disproportionate costs, b) to request a price reduction or c) to withdraw from the contract of sale, unless it is an insignificant actual defect. In order for a property to be considered contracted, it must have been agreed in writing. If the buyer chooses to correct or replace the product, "Sweet Stuff" must make the correction or replacement within a reasonable time. The above by law (AK 540) rights of the buyer are barred after two years. In any case you find a defect you have the opportunity to contact our online store immediately after delivery the same day or the next business day at 2463054405 or email sweetstuffsas@gmail.com. 5.2 Supplier Liability and Guarantee New products with a long shelf life ("durable consumer goods") must be accompanied by a written guarantee from the manufacturer of the product or the company that imported the product into the EU or the company that appears as a manufacturer ("Supplier"). The Supplier must provide the consumer in writing, in the Greek language or with internationally established symbols, clear and complete instructions for the safe use, maintenance, maintenance and full utilization of the product and information about the risks during its use and maintenance. The guarantee must include, in simple, legible and comprehensible wording in the Greek language, at least the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. The guarantee must comply with the rules of good faith and not be waived by excessive exemption clauses. The warranty period must be reasonable in relation to the time during which these products are expected to remain technologically up-to-date, if this time is shorter than their probable shelf life. "Sweet Stuff", as long as it is a Supplier according to the above, encloses in its products with long life, the conditions concerning their safe use and maintenance, and with which the buyer must comply. "Sweet Stuff" does not guarantee, nor does it guarantee protection for the suitability of the product sold for any specific purpose.

6. Right of Withdrawal due to repentance You have the right to return the products you bought from our online store, free of charge and without having to tell us the reason why you want the products returned, within fourteen (14) calendar days from the date you receive the products . In this case, only the direct cost of returning the products is borne by you. Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie they have not been unsealed or their packaging has been tampered with, along with the retail receipt or invoice. In case of Withdrawal-Change of Opinion you have the opportunity to return the product yourself to a "Sweet Stuff" store. In case you choose pick-up from an address of your choice, you are asked to fill in the Return Form that exists on our website. We receive the product from your place with a charge of 5 € if it is a Withdrawal-Change of Opinion. Depending on the way you chose to pay for your order and the way in which their refund will be made, your refund will be completed within 30 days from the date we receive the products. The return can be made by crediting your bank account that you will notify to "Sweet Stuff". Otherwise, your statutory rights as described in paragraph 5 above apply. For the sending and confirmation of each order in "Sweet Stuff" or in its online store www.sweetstuff.gr, you must read and accept in addition the content regarding the conditions of return, in the section Return of products, which you will find in the following link : www.sweetstuff.gr/politiki-epistrofon By proceeding with the ordering or purchasing process from the "Sweet Stuff" store, you confirm that you have read and accepted all the terms, procedures and explanations mentioned in this text and in the references made within it.

7. Force Majeure "Sweet Stuff" is not responsible for delays in execution (including delivery) due to cases that cannot be attributed to "Sweet Stuff"'s fault or due to force majeure and therefore "Sweet Stuff" is entitled to an extension of time for execution. Examples include strikes, terrorist acts, war, supplier / transportation / production problems, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last for more than 2 months, this Agreement may be terminated by either party without compensation. 8. Modification of the terms hereof "Sweet Stuff" reserves the right to modify or renew the terms and conditions of transactions. The modification or renewal will take effect as soon as this text is notified of any change. 9. Miscellaneous If any part of this Convention is found to be void or unenforceable by a court decision, the remainder of the Convention shall remain in force. "Sweet Stuff" may enter into an agreement for the assignment of its obligations to an appropriate third party. Otherwise, neither party will be entitled to assign or transfer its rights or obligations. All notifications must be made in writing (by hand, by e-mail, fax or letter by first class mail, which will be deemed to have been delivered 48 hours after posting). 10. Applicable Law - Jurisdiction This Convention is governed by European and Greek law, in particular the legislation governing matters relating to e-commerce, distance selling and consumer protection, and is subject to the exclusive jurisdiction of the courts of the Prefecture of Kozani.